In the past 6 years, we have interacted with our users more than 11,000 times.

We love talking to our users and getting to know the challenges they are solving using the app. So if you have any questions or suggestion, please feel free to send us a note.

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Whether you have inquiries about our products, need assistance, or are from the media seeking insights, we're here to help! Your feedback and questions drive our mission forward.

Help & Support

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Interested in our solutions or want to explore how our products can benefit you? Reach out today, and let's discuss how we can cater to your needs.

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For media inquiries, press releases, or interviews, our Press team is your primary contact. We're always excited to share our story, insights, and any recent developments.

Frequently Asked Questions

Got questions? We've got answers!
Dive into our FAQ section where we've compiled the most common questions and their detailed answers. Whether you're just getting started or looking for specific insights, our FAQs aim to clarify and guide you every step of the way.

What do I get when I subscribe to S'moresUp Premium?

Subscribing to S'moresUp Premium brings a bundle of fantastic benefits to help you manage your family life more smoothly:

Advanced Chores and Allowances: Create customized chore lists, assign them to family members, and set up recurring allowances.

Unlimited Family Members: You can add as many family members as you need to your account.

Enhanced Rewards: Set up rewards with various options, including the ability to save up for special treats.

Smart Notifications: Get reminders for tasks and chores, and keep everyone on track.

Family Calendar: Organize and sync schedules with ease, making sure everyone is on the same page.

AI-Powered Chores: Our artificial intelligence suggests age-appropriate chores for each family member.

Support and Updates: Get priority customer support and access to all future updates and new features.

Ad-Free Experience: Enjoy an ad-free environment while using the app.

Remember, your subscription helps us continue improving and developing new features to make family management a breeze. If you have any more questions or need further details, feel free to ask!

Are there any limitations on the number of devices within the family?

There's no theoretical cap on the number of devices that can be included in a family setup. We've witnessed families incorporating 30 or more devices, and the app has handled it well.

However, it's worth considering that the app's performance could be impacted if a significant number of notifications need to be sent to various devices. Excessive notifications might potentially slow down the app's responsiveness and affect system performance. To ensure optimal performance, we recommend managing notifications efficiently and adjusting settings as needed.

Is the premium plan for each family member or for a family account?

The premium plan is designed to cover the entire family account, regardless of the number of family members or adults within the family. This means that all family members can enjoy the benefits of the premium features under a single subscription. You can add as many family members as you need to your S'moresUp account without any additional charges. However, it's important to note that while there is no theoretical limit to the number of family members, having an excessive number of members may lead to a performance decrease in the app, particularly if a significant amount of notifications are being sent. Our goal is to ensure that the app continues to function smoothly and provides a seamless family management experience for all users.

How many member can I have in a family setup?

There's no set limit to the number of members you can have in a family setup within S'moresUp. However, it's worth noting that the app performs optimally when there's a manageable number of chores assigned.

To enhance the experience, we've introduced Smart Lists which allow you to group and categorize chores efficiently. If you find yourself dealing with a sizable list of chores, don't hesitate to reach out to us for assistance. We're here to help you organize your family management tasks effectively!

Why is it beneficial to associate an email ID with a user and how can I do that?

Linking an email ID to a user account brings several advantages, particularly in the realm of self-organization and personal responsibility. When each family member, including tweens and teens, has their unique login and account, they gain the opportunity to take ownership of their tasks and responsibilities.

This encourages self-monitoring and instills the habit of managing their chores and schedules independently. By fostering a sense of individual accountability, S'moresUp helps youngsters develop essential life skills that extend beyond the app, making daily routines smoother and promoting self-organization within the family unit.

How is the support and ongoing development for the app planned out?

At S'moresUp, we are committed to providing the best experience for our users. Our development process involves a constant effort to enhance the app's features and user interface.

We release regular updates to address minor bugs, improve performance, and introduce new functionalities based on user feedback and changing needs.

For any major issues, our team is quick to respond and typically resolves them within a month's time.

We take pride in our work and are open to feedback and enhancement requests from our users, which play a vital role in shaping the app's future. Our goal is to create a family management tool that meets the evolving needs of our users and makes family life more organized and enjoyable.

After my free trial has ended, will I be able to use parts of the app for free? Also if so, what features would that be?

Absolutely, even after your free trial ends, you can continue using parts of the app for free. However, some of the advanced features included in the premium subscription will no longer be available. Here's a breakdown of the features you can still access for free:

1. Basic chore management for assigning and tracking tasks.
2. Calendar syncing to help organize your family's schedule.
3. Basic rewards and points system.
4. The ability to create and manage a family account.

The premium SuperFamily features that will no longer be accessible without a subscription include:

1. Advanced Chore Types (Competed, Collaborate, Rotate & Bonus).
2. Advanced Scheduling options, including multiple times a day, month, or year.
3. Advanced Completion Options, like photo proof, Lock Chore, late penalty, auto-save, multiple reminders, and chore approval.
4. Advanced Rewards Options, such as auto refill, reward scheduling, and saving towards a reward.

While you can still enjoy the core functionality of the app for free, the premium subscription enhances your experience with these advanced features. Feel free to explore the app and see how it works for your family's needs.